Floyd's 99 Barbershop

I had a fantastic experience with my barber, James Dean! He truly knows his craft and delivered an excellent, stylish haircut that exceeded my expectations. James took the time to listen to what I wanted and offered valuable suggestions, resulting in a haircut that suits my personality and lifestyle perfectly. The attention to detail and precision he demonstrated during the cut was impressive. Moreover, James is friendly, personable, and made the entire appointment enjoyable. I'm thrilled with my new haircut, and I'll definitely be returning to James for future cuts. I highly recommend him to anyone looking for a skilled and talented barber!

One of the shabbiest haircuts I've had in a while. The place is nice and I'm sure most of the guys there do a good job, but I got my hair cut with James Dean and it just seemed like he wanted to get rid of me quickly. Once I washed all the damn wax off that they had the audacity to put on my hair after butchering it, it was pretty obvious how careless of a haircut I just got. Probably should have been more vocal but not going back to a place where the barber doesn't know how to cut even hair. I feel like that's the minimum requirement

Floyd’s is and has been my go-to place for getting great, predictable haircuts. The staff at the Heights location are friendly, and I am able to get an appointment booked hardly anytime at all in advance. At my last visit, Jennifer did a great job getting the style of hair I wanted. Overall, I’d recommend it based on my experiences so far.

This is my first bad review in my life, hopefully also the last. Today (11/22/2023, 3:30pm), the day before Thanksgiving, I walked in with a great holiday mood hoping to kick off the holiday with a good haircut - instead, I got a bad haircut, worse customer service, and totally ruined holiday. 1. I live within 5 min walk distance but I never visited here before since I got my own barber somewhere else. However, today I just wanted to try out Floyd's since it's so close. I didn't worry too much because all I needed was a simple trim - a routine maintenance - what could go wrong? 2. I was assigned to a barber upon walk-in, Will. I showed him over 10 photos of my previous haircuts from all angles, telling him I needed a trim to get back the same I had 3 weeks ago. He seemed pretty confident and started right away. 3. Throughout the 45 min cut, he always kept me back to the mirror so I couldn't see what's going on However, all other barbers always show their customers to the mirror side - that's fine, I trusted him and I thought maybe that's how he works and I wanted to show respect, so I played along not saying a thing. 4. After 45 mins, he gave me a small mirror (still not turning me back to the big mirror side) and asked me how it looked - it looked very different than the photos I showed him. I kept calm and told him why I thought it's different. He didn't argue but also didn't seem to understand what was the problem. He even asked me how I'd like him to fix it technically - that's his job and he's supposed to know - as a customer, not a barber, all I can tell him is how it looked different. He seemed understanding and started to fix it. 5. After another 15 mins, he showed me the small mirror again (still not the big mirror) - the back was better but the front was even worse than before, with obvious careless cuts/holes. This time I asked to be turned to the mirror so I can see the full picture - really really bad... now we're even further away from the photos. I still kept my calm but had to tell him this is still not right - now he flipped out!! He immediately became agitated and yelled at me saying this looks exactly the same with the photos, and he kept repeating this not giving me any chance to explain. Then he called the manager/receptionist over asking if this is a good haircut. She (name unknown, check who's on duty from 3:30 - 4:30 on 11/22) quickly glanced my hair and mumbled "yeah this is good" while quickly walking away - all without even addressing me asking what I thought was wrong!!! As if I'm only a plant/furniture, not a human worthy of her attention, not to mention a customer!!! 6. At this point, it had changed from a bad haircut to a horrible customer service, I was really shocked by how rude both of them treated me! This left me speechless, but it got even worse!!! After the manager left, he seemed rather validated, then he YANKed my apron away with obvious anger while making a disrespectful noise - he kicked me out like a bag of trash, with a horrible master piece of his on my head. I didn't even get a hot towel!?! My face was still covered with cut hairs! I had to beg him to wash my hair so I could at least walk out decently! But still no hot towel for my face! I had to go to the restroom and cleaned myself for 5 mins to remove all those hairs everywhere. 7. As a lawful and civil citizen, I still paid my fee - $44 in exchange of a bad haircut and horrible experience! I walked out still in shock for several hours - is this the customer service anyone deserves? I felt bullied, and at the same time hating myself for being "too" civil/nice to them as I always am for anyone anywhere - they absolutely didn't deserve my manners, they should be yelled at just like what they did to me, and possibly other victims! 8. This nightmare made me realize how much better other barbers and other shops are, I should never even thought about trying Floyd's!!! I trusted them as a long-standing franchise and this was what my blind trust got me. Hair, ruined! Holiday, ruined!! Heart, traumatized!!!

Came in today because I wanted to try and experiment with my long hair and wanted to get an undercut. It was my first time ever trying to get one and I wasn’t sure how it was going to look. James was my barber and he was an awesome dude to chat with and was able to cut my hair how I wanted it to be and made my undercut blend in well with my long hair. Pretty much, I can style it now to however I want it to be and I love it!